Services

Service Level Agreement

Service Level Agreement in short SLA is a service provided by our company to customers at a cost that helps keep their machines in proper working condition after free maintenance service is completed. The agreement allows regular check-ups and routine work to keep the performance of the machines in good condition every year.

Types of Services
Depending on the agreement you choose we offer different types of SLA, you can choose the agreement based on your regular machine usage requirements. Listed below are the types of SLA we offer.

Full Service Maintenance Agreement (FSMA)
Click based actual charges - Contract includes labor, spare parts and consumables.
Service Maintenance Agreement (SMA)
Yearly advance charges - Contract cover labor and spare parts but exclude all consumables replacements.
Labour Maintenance Agreement (LMA)
Yearly advance charges - Contract cover only labor excluding spare parts and all consumables.

 

 

 

Technical Support Services

Darwish and Company provides complete range of professional services to meet your printing and document management solution needs. Your one stop solution to take care of your requirements and manage your entire printing setup for you.

  • Full technical coverage during warranty period.
  • Full maintenance options including FSMA and various Service Level Agreements (SLA's)
  • Comprehensive geographical coverage
  • On site, resident engineers for critical accounts
  • Provision of standby service units
  • Pre and post sales technical support and maintenance
  • High calibre trained engineers
  • Continuous availability of spares / consumables
  • Fast response, low down time

 

 

 

Managed Document Services

MDS or Managed Document Services optimises your entire document output process - from capturing to archiving, workflows to security and environmental impact.

This holistic approach makes MDS a unique and vital strategy for every company that wants to look at its entire potential for cost reduction. In fact, experience shows that MDS can reduce output costs by around 30%.

Ultimately, KYOCERA MDS can streamline your output management, reduce your IT department's workload and also cut the environmental impact of your printers and MFPs.

KYOCERA MDS is the perfect partner for more efficient, economical and environmentally-friendly document output. It is a total solution that optimises your entire output process from hardware to workflows and staff productivity - regardless of what brand your devices may be.

 

 

 



Our Clients